Warranty Installation & Return Policy

7 days Returns

You have 7 days to make a refund request after your order has been delivered, Return will be accepted only when the Item is in its Original Packing Condition.

Full Refund Amount

If the item Not Delivered or received is damaged, defective or not as described on the website, you will receive a full refund shipping fees may applied.

Return Condition

Large Appliances are not subjected to return or exchanged, Once Delivered (Large Appliances are Microwave Oven & Bigger than Microwave.

Warranty & Guarantee

Please check the Terms & condition page to avail warranty services for all Brands, Service Centers Contact Details mentioned.

Dhabi One Return Policy

Items shipped from DhabiOne.com can be returned within 7 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Returned will be accepted if Item have its Original Box with Complete packing Stuff, Product Catalogue, Warranty Card & all belonging accessories. In case of any of above parts missing the return will not be applicable.

Dhabione Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a Market place seller or third party seller), your return will be sent back to the seller instead of (DahbiOne.Com ) DhabiOne.ae. While most sellers offer a returns policy equivalent to that of DhabiOne.ae, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the Seller profile page. To view the seller’s return policy, once you’ve ordered, you can select your order in the your account. Then click the  relevant order. This will take you to an At a Glance page about that Seller. From there, you can read more about the Seller’s return policy by clicking on the link below the Returns and Refunds Policy heading towards the bottom right of the page. If not specified in the Seller’s Returns and Refunds policy, the order will default to a 15 days return policy.

Large Appliances

Large Appliances are Microwave Oven & Bigger than Microwave are not subject to return or exchanged, warranty service will be provided as per brand policy. Buyer will handle the shipment or transportation  of the Item in case of return or warranty claim to our services center collection location. (Musaffah M-9)

Automotive Items

If you have purchased an automotive item shipped from and sold by (DahbiOne.Com ) DhabiOne.ae that is defective and is covered by a manufacturer’s published warranty, (DahbiOne.Com ) will responsible to arrange warranty claim for the item.

Baby Items

* Baby items (excluding clothing sizes 0-24 months) can be returned within 30 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

* Baby products fulfilled by DhabiOne qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes “Free Returns” messaging. If your return is not a result of an DhabiOne error, we will not refund the original shipping fees.

Clothing and Accessories

*You can return clothing and accessories up to 30 days after the delivery date.

* Free Returns only apply to Fulfilled by DhabiOne product(s). It does not apply to the same product(s) fulfilled by Marketplace sellers.

* To be eligible for Free Returns, items returned must be in new and unworn condition in the original packaging for a full refund in accordance with our returns policy.

* All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product.

* Any product(s) returned without original documentation will be rejected.

* Any product(s) that have been resized, damaged or otherwise altered after delivery will be refunded partially.

* If you selected self-ship shipping option, eligible product(s) must be returned using a trackable shipping method.

* DhabiOne will process your return and issue a full refund with no deduction for shipping after receiving your return of the eligible product(s).

* If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, DhabiOne may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with DhabiOne’s general returns policy. In addition, some special product, order, or handling fees may still apply.

Collectibles (sports & entertainment)

*If you selected self-ship shipping option, you must return collectible items with a value of 150 AED or more using a trackable method. Items with a value more than 1500 AED, must also be insured.

* All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.

* Any items returned without original documentation will be rejected.

* Before shipping a return, photograph the item for your records.

Computers and Electronics

* New desktop, laptops, or tablets (excluding Kindle E-readers) purchased from DhabiOne.ae that did not start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 15 days of purchase.

* DhabiOne.ae may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.

* Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

* Outside the 15 days return period, customer requests to return such products because they are not working should be directed to the customer service to assess the claimed fault and decide if a refund is appropriate.

* New, used, and refurbished products purchased from Marketplace sellers are subject to the returns policy of the individual seller.

Hazardous Materials

* Hazardous materials, including flammable liquids or gases are returnable to DhabiOne.

Grocery

* Grocery items are not returnable to DhabiOne but may be refundable.

Pet Products

* Pet food and similar products are not returnable to DhabiOne, but may be refundable.

Jewellery & Watches

* If you selected self-ship shipping option, Jewellery and watch items with a value of 150 AED or more must be returned using a trackable shipping method.

* All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.

* Any items returned without original documentation will be rejected.

* Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

* Free Returns are available for many Jewellery and Watch items. You will see “Free Returns” messaging on the detail page for items that qualify.

Video Games

* Video games can be returned unopened for a full refund within 15 days of purchase. Returned video games that are activated, used, or missing parts will incur up to a 100% restocking fee.